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How may we help? Most questions can be answered using the links to the left or in our FAQs .
If you still need assistance, please use this form to send us an email or view our additional contact information below.
For the most up-to-date order information or to start the return process, view Order Status .
If you need to cancel or change an order please call or chat with us during our normal business hours.
Contact Customer Service
Call Lumens.com Customer Service at (416) 736 0447
Hours
Monday – Friday
6am to 5pm Pacific
Saturday
7am to 3:30pm Pacific
Holiday Hours
Thanksgiving 11/28/24 – Closed
Black Friday 11/29/24 – Open 6am to 5pm Pacific
Cyber Saturday 11/30/24 – Open 7am to 3:30pm Pacific
Cyber Sunday 12/1/24 – Open 7am to 3:30pm Pacific
Christmas Day 12/25/24 – Closed
New Year’s Day 1/1/25 – Closed
Trade Advantage Program
Architects, designers, contractors and other design professionals enjoy trade pricing, a dedicated account manager and exclusive perks. Join our program today. Click here to apply , email us at trade@lumens.com , or call (877) 875-3619 to speak with a sales consultant.
Hours
Monday – Friday
6am to 5pm Pacific
Contract Services
Our dedicated contract sales team provides volume pricing, customized quotes and project management support for order tracking and post-purchase logistics. Reach our contract sales team by phone at (416) 736 0447 or email us at contract@lumens.com .
